Frequently Asked Questions

Find our most frequently asked questions here. Don’t see your question? Feel free to contact us - we’re happy to help!

Orders, shipping and returns

How can I track my order?

As soon as your package has been shipped, you will receive an email from us containing a Track & Trace code. With this, you can check the status of your shipment and, if possible, provide the delivery driver with additional instructions for your delivery.

What are the shipping costs?

Shipping within the Netherlands costs €5.99. Shipping within the Netherlands is free for product orders of €50 or more after discounts, including VAT and excluding shipping costs.

How long is the shipping time?

Did you place your order on a weekday before 2:00 PM? Then your order will be shipped the same day (excluding Saturdays, Sundays, and national holidays). You will always receive an email once your package leaves our warehouse, including a Track & Trace, so you know exactly when your package will arrive. Any delays caused by the courier are reserved.

Can I return my order?

Yes, that’s possible! We offer a 14-day return period starting from the day you receive your order. Within this period, you can return your purchase as long as the item is in its original condition: unused, undamaged, with all labels attached and in its original packaging. Returns are completely free of charge.

Here’s how it works:

Request a return Log in to your account on our website and easily request your return there. You can also indicate which products you want to return and the reason.
Approval & return label Once we have reviewed your request, you will receive a return label from us by email. After this approval, you can send the package back free of charge.
Inspection of the returned items Upon receipt, we first check the products for condition and completeness. Only when the return is approved do we proceed with the refund.
Refund As soon as your return has been processed and approved by us, we will refund the amount as quickly as possible via the payment method you used.

Tip: Always keep your shipping receipt until your refund is fully completed.

Can I have my order shipped to a P.O. Box or reply number?

No, unfortunately we cannot ship orders addressed to a P.O. Box or reply number. Fortunately, you can always visit one of our sales locations near you!

Why do you ship with DPD?

DPD ships CO2-neutral across Europe. This aligns with our brand values, which is why we send all our packages with DPD.

I haven’t received an order confirmation. What should I do?

Haven’t received a confirmation email? This may be because the email address was entered incorrectly or the email ended up in your spam folder. In that case, feel free to send an email to [email protected]. Our customer service team will assist you as quickly as possible.

I received the wrong product. What should I do?

In that case, please contact our customer service by sending an email to [email protected]. Include your order number and a brief description of the issue so we can assist you as quickly as possible.

We Love Personal Care

Are your products vegan?

Our Deodorant Balms, Scent Diffusers, and Sunscreens are completely vegan. Some of our deodorant sticks and lip balms contain beeswax, but we also offer vegan alternatives. The vegan options are: Deodorant Stick Zesty Lime and Lip Balm Lush Raspberry.

The deodorant contains no aluminum, so why is it packaged in a metal tin?

Metal tins are the most recycled type of packaging in the Netherlands. That's why we use this packaging.

How long does the deodorant last?

Both the deodorant tin and stick last for approximately 10–12 weeks.

How much deodorant do I need each time?

You only need one swipe per armpit, and thanks to the coconut oil, it spreads easily.

I am pregnant, can I use your products?

The safety of our customers is our top priority. Although our products are carefully formulated, we recommend that pregnant and breastfeeding women consult their doctor before use. If you wish, we can provide you with the full list of ingredients.

Why might the deodorant irritate my underarms?

It’s possible that your skin may react to our deodorant. The most common cause is a sensitivity to baking soda, a natural ingredient that helps neutralize odors. While this ingredient works well for most people, it can sometimes cause mild irritation, redness, or itching on sensitive skin.

Additionally, your skin may need some time to get used to a natural deodorant, especially if you’re switching from a conventional deodorant with aluminum salts. This adjustment period can last from a few days to a few weeks.

For people with sensitive skin or during the adjustment period, we’ve developed the Sensitive variant. This deodorant is hypoallergenic, contains no baking soda, and is extra gentle on the skin. You can also use this variant temporarily to soothe your skin before switching back to another variant.

Tip: Avoid shaving your underarms immediately before applying deodorant, and use only a small amount a thin layer is enough.

Can I take the deodorant with me on the plane?

Yes! Our deodorant is allowed on planes. Keep in mind, however, that its melting point is between 23–26°C (73–79°F). So if you’re traveling to a warm country, store the deodorant in the refrigerator.

Will the deodorant stain my clothes?

Our deodorant generally does not stain. However, its base consists of oils and fats. It’s a good idea to wait a few minutes before putting on clothing, allowing it to absorb into your skin, and to avoid using too much.

Is your question not listed?

Please contact us, we are happy to help.