Frequently Asked Questions

As soon as your package has been shipped, you will receive an email from us containing a Track & Trace code. With this, you can check the status of your shipment and, if possible, provide the delivery driver with additional instructions for your delivery.

The shipping cost within the Netherlands is €5.99. For orders over €50, your order will be shipped free of charge.

Did you place your order on a weekday before 2:00 PM? Then your order will be shipped the same day (excluding Saturdays, Sundays, and national holidays). You will always receive an email once your package leaves our warehouse, including a Track & Trace, so you know exactly when your package will arrive. Any delays caused by the courier are reserved.

Yes, you can! You have 14 days to return your order after receiving it. Returns are completely free with us.

Here’s how it works:

1. Request a return
   Log in to your account on our website and easily request your return there. You can also indicate which products you want to return and the reason.
2. Approval & return label
   Once we have reviewed your request, you will receive a return label from us by email. After this approval, you can send the package back free of charge.
3. Inspection of the returned items
   Upon receipt, we first check the products for condition and completeness. Only when the return is approved do we proceed with the refund.
4. Refund
   As soon as your return has been processed and approved by us, we will refund the amount as quickly as possible via the payment method you used.

Tip: Always keep your shipping receipt until your refund is fully completed.

No, unfortunately we cannot ship orders addressed to a P.O. Box or reply number. Fortunately, you can always visit one of our sales locations near you!

DPD ships CO2-neutral across Europe. This aligns with our brand values, which is why we send all our packages with DPD.

Haven’t received a confirmation email? This may be because the email address was entered incorrectly or the email ended up in your spam folder. In that case, feel free to send an email to info@welovetheplanet.com. Our customer service team will assist you as quickly as possible.

In that case, please contact our customer service by sending an email to info@welovetheplanet.com. Include your order number and a brief description of the issue so we can assist you as quickly as possible.

Our Deodorant Balms, Scent Diffusers, and Sunscreens are completely vegan. Some of our deodorant sticks and lip balms contain beeswax, but we also offer vegan alternatives.

The vegan options are: Deodorant Stick Zesty Lime and Lip Balm Lush Raspberry.

Balm is the most recycled type of packaging in the Netherlands. That's why we use this packaging.

Both the deodorant tin and stick last for approximately 10–12 weeks.

You only need one swipe per armpit, and thanks to the coconut oil, it spreads easily.

Our deodorant is made from 100% natural ingredients. Your body is used to the aluminum in conventional deodorants, which block your sweat glands. When you switch to our natural deodorant, your sweat glands become “unblocked,” which can temporarily cause increased sweating. This can be seen as detoxifying your sweat glands. This is completely normal here’s to healthy underarms!

The safety of our customers is our top priority. Although our products are carefully formulated, we recommend that pregnant and breastfeeding women consult their doctor before use. If you wish, we can provide you with the full list of ingredients.

It’s possible that your skin may react to our deodorant. The most common cause is a sensitivity to baking soda, a natural ingredient that helps neutralize odors. While this ingredient works well for most people, it can sometimes cause mild irritation, redness, or itching on sensitive skin.

Additionally, your skin may need some time to get used to a natural deodorant, especially if you’re switching from a conventional deodorant with aluminum salts. This adjustment period can last from a few days to a few weeks.

For people with sensitive skin or during the adjustment period, we’ve developed the Sensitive variant. This deodorant is hypoallergenic, contains no baking soda, and is extra gentle on the skin. You can also use this variant temporarily to soothe your skin before switching back to another variant.

Tip: Avoid shaving your underarms immediately before applying deodorant, and use only a small amount a thin layer is enough.

Yes! Our deodorant is allowed on planes. Keep in mind, however, that its melting point is between 23–26°C (73–79°F). So if you’re traveling to a warm country, store the deodorant in the refrigerator.

Our deodorant generally does not stain. However, its base consists of oils and fats. It’s a good idea to wait a few minutes before putting on clothing, allowing it to absorb into your skin, and to avoid using too much.

No! We love the planet and animals too. In the Netherlands, cosmetic products have not been tested on animals for a long time. Since 1997, animal testing for the development, safety, and effectiveness of cosmetic products has been banned. This ban has applied across Europe since 2004. Additionally, since 2009, cosmetic ingredients are also prohibited from being tested on animals. Finally, since 2013, there has been a trade ban in Europe, meaning cosmetics tested on animals cannot be sold on the European market.