Terms of service

GENERAL TERMS AND CONDITIONS OF SALE AND DELIVERY WEBSHOP (B2C)

of the private limited liability company We Love The Planet B.V., established at Gooiland 35, 1948 RC Beverwijk, registered with the Dutch Chamber of Commerce under number: 58740457.

Spring sale 2026

In the Buy 1 Get 1 promotion, the discount is applied to the product with the lowest price within the selected items.

Introduction

Below you will find our General Terms and Conditions of Sale and Delivery. These always apply when you use or place an order via our Website and contain important information for you as a buyer. We therefore advise you to read these General Terms and Conditions carefully. We also recommend saving or printing these General Terms and Conditions so that you can review them again at a later time.

Article 1. Definitions

1.1 In the context of these General Terms and Conditions of Sale and Delivery, the following definitions apply:

a) ‘Customer’: the natural person who does not act in the exercise of a profession or business and who enters into an Agreement with the Supplier and/or has registered on the Website.

b) ‘Supplier’: We Love The Planet B.V.

c) ‘Agreement’: any arrangement or agreement between Customer and Supplier, to which these General Terms and Conditions of Sale and Delivery form an integral part.

d) ‘Website’: the Supplier’s website, accessible via www.lovetheplanet.nl and all associated subdomains.

e) ‘General Terms and Conditions of Sale and Delivery’: the present general terms and conditions of sale and delivery.

Article 2. Applicability

2.1 These General Terms and Conditions of Sale and Delivery apply to all offers, Agreements, and deliveries of the Supplier, unless expressly agreed otherwise in writing.

2.2 If the Customer includes provisions or conditions in their order, confirmation, or communication accepting the Agreement that deviate from or are not included in these General Terms and Conditions of Sale and Delivery, such provisions shall only be binding on the Supplier if and insofar as they have been expressly accepted by the Supplier in writing.

2.3 The invalidity or annulment of any provision of these General Terms and Conditions of Sale and Delivery shall not affect the validity of the remaining provisions.

Article 3. Offers and conclusion of Agreements

3.1 The Agreement is concluded at the moment the Customer accepts the Supplier’s offer and complies with the conditions set by the Supplier.

3.2 If the Customer has accepted the offer electronically, the Supplier will promptly confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed, the Customer may dissolve the Agreement.

3.3 If it appears that incorrect information was provided by the Customer upon acceptance or otherwise when entering into the Agreement, the Supplier has the right to fulfill its obligations only after the correct information has been provided.

3.4 Within the legal framework, the Supplier may investigate whether the Customer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the Agreement. If, based on this investigation, the Supplier has good grounds not to enter into the Agreement, it is entitled to refuse an order or request with justification or to attach special conditions to its execution, such as advance payment.

Article 4. Prices

4.1 All prices are in Euros (€) and exclude value-added tax (VAT) and other levies imposed by or on behalf of the government. All payments must be made by the Customer in Euros.

4.2 Shipping costs amount to € [AMOUNT]. These costs can also be found on the Website and will be displayed during the ordering process.

4.3 The content of the Website has been compiled with the greatest care. However, the Supplier cannot guarantee that all information on the Website is always correct and complete. All prices and other information on the Website and in other materials originating from the Supplier are therefore subject to obvious programming and typographical errors.

4.4 The Supplier cannot be held responsible for (color) deviations due to screen quality.

Article 5. Registration

5.1 To make optimal use of the Website, the Customer may register via the registration form/account sign-up option on the Website.

5.2 During the registration procedure, the Customer chooses a username and password with which they can log in to the Website after registration. The Customer is responsible for choosing a sufficiently secure password.

5.3 The Customer must keep their login details, username, and password strictly confidential. The Supplier is not liable for misuse of login details and may always assume that a Customer who logs in on the Website is actually that Customer. All actions performed via the Customer’s account are at the Customer’s responsibility and risk.

5.4 If the Customer knows or suspects that their login details have fallen into the hands of unauthorized persons, they must change their password as soon as possible and/or inform the Supplier so that appropriate measures can be taken.

Article 6. Performance of the Agreement

6.1 Once the Supplier has received the order, it will send the products as soon as possible, subject to the provisions of Article 6.3.

6.2 The Supplier is entitled to engage third parties in the performance of its obligations under the Agreement.

6.3 The Website clearly describes, in a timely manner before concluding the Agreement, how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any event be delivered within 30 days.

6.4 If the Supplier cannot deliver the products within the agreed period, it will inform the Customer accordingly. In that case, the Customer may agree to a new delivery date or may dissolve the Agreement free of charge.

6.5 The Supplier advises the Customer to inspect the delivered products and to report any defects found within a reasonable time, preferably in writing. See also the article on warranty and conformity.

6.6 Once the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products passes to the Customer. If explicitly agreed otherwise, the risk passes to the Customer earlier. If the Customer chooses to collect the products, the risk passes upon transfer of the products.

Article 7. Right of withdrawal

7.1 This article applies only to Customers who are natural persons and do not act in the exercise of a profession or business.

7.2 The Customer has the right to dissolve the Agreement concluded at a distance with the Supplier within 14 days after receipt of the product, without giving reasons and free of charge.

7.3 The withdrawal period starts on the day after the Customer, or a third party designated by the Customer who is not the carrier, has received the product, or:

a) if the Customer has ordered multiple products in the same order: the day on which the Customer, or a designated third party, received the last product;
b) if delivery of a product consists of several shipments or parts: the day on which the Customer, or a designated third party, received the last shipment or part;
c) in the case of Agreements for regular delivery of products over a specified period: the day on which the Customer, or a designated third party, received the first product.

7.4 The Customer bears the return costs. If these costs exceed the regular postal rate, the Supplier will provide an estimate. Shipping costs incurred by the Customer when purchasing the product are not included in the return costs and remain at the Customer’s expense.

7.5 During the withdrawal period, the Customer shall handle the product and packaging with care. The Customer may only open the packaging and use the product to the extent necessary to assess the nature, characteristics, and functioning of the products. The guiding principle is that this inspection may not go beyond what the Customer could do in a physical store.

7.6 The Customer is only liable for any reduction in value of the product resulting from handling beyond what is permitted in Article 7.5.

7.7 The Customer may dissolve the Agreement within the period referred to in Article 7.1 by sending the model withdrawal form (digitally) to the Supplier or by otherwise clearly informing the Supplier of the decision to withdraw from the purchase. In the case of a digital notification, the Supplier will confirm receipt. After dissolution, the Customer has 14 days to return the product. It is also possible to return the product immediately within the withdrawal period, provided the model withdrawal form or another clear declaration of withdrawal is enclosed.

Products can be returned to:

We Love The Planet B.V.
Gooiland 35
1948 RC Beverwijk
The Netherlands

7.8 Any amounts already paid (in advance) by the Customer will be refunded as soon as possible, but no later than 14 days after dissolution of the Agreement, using the same payment method used by the Customer. If the Customer has chosen a more expensive delivery method than the cheapest standard delivery, the Supplier does not have to refund the additional costs. Unless the Supplier offers to collect the product itself, it may withhold the refund until it has received the product or until the Customer has demonstrated that the product has been returned, whichever occurs first.

7.9 The Website clearly states, in a timely manner before concluding the Agreement, whether the right of withdrawal applies and the applicable procedure.

Article 8. Payment

8.1 The Customer must make payments to the Supplier in accordance with the payment methods indicated during the ordering process and/or on the Website. The Supplier is free to choose which payment methods it offers and these may change from time to time. In the case of payment after delivery, the Customer has a payment term of 14 days starting the day after delivery.

8.2 If the Customer fails to meet their payment obligation(s) on time, and after being informed by the Supplier of the late payment and granted a period of 14 days to still comply, the Customer will owe statutory interest on the outstanding amount after expiry of that period. The Supplier is also entitled to charge extrajudicial collection costs, amounting to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. The Supplier may deviate from these amounts and percentages in favor of the Customer.

Article 9. Warranty and conformity

9.1 This article applies only if the Customer does not act in the exercise of a profession or business. If a separate warranty is provided by the Supplier on the products, this applies to all types of Customers, without prejudice to the foregoing.

9.2 The Supplier guarantees that the products comply with the Agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations applicable at the time the Agreement is concluded. If specifically agreed, the Supplier also guarantees that the product is suitable for other than normal use.

9.3 Any warranty provided by the Supplier, manufacturer, or importer does not affect the statutory rights and claims that the Customer already has and may invoke under the Agreement.

9.4 If the delivered product does not conform to the Agreement, the Customer must inform the Supplier within a reasonable time after discovering the defect.

9.5 If the Supplier deems the complaint justified, the relevant products will be repaired, replaced, or reimbursed in consultation with the Customer. The maximum reimbursement, subject to the article on liability, equals the price paid by the Customer for the product.

Article 10. Complaints procedure

10.1 If the Customer has a complaint about a product (in accordance with the article on warranty and conformity) and/or about other aspects of the Supplier’s services, the Customer may submit a complaint to the Supplier by telephone, email, or post. See the contact details at the end of these General Terms and Conditions.

10.2 The Supplier will respond to the complaint as soon as possible, but in any event within 7 days after receipt. If it is not yet possible to provide a substantive or final response, the Supplier will confirm receipt of the complaint within 7 days and indicate the period within which a substantive or final response is expected.

10.3 Customers who do not act in the exercise of a profession or business may also submit a complaint via the European Online Dispute Resolution platform, accessible via http://ec.europa.eu/odr

Article 11. Personal data

11.1 The Supplier processes the Customer’s personal data in accordance with its privacy statement, which can be found here: www.welovetheplanet.nl/privacystatement

Article 12. Force majeure

12.1 In the context of these General Terms and Conditions of Sale and Delivery, force majeure means circumstances that prevent fulfillment of the obligation and that cannot be attributed to the party invoking force majeure, including but not limited to:

a) Emergency situations: (civil) war, uprising, riots, natural disasters, etc.;
b) Epidemics and pandemics;
c) Government measures (resulting, for example, in transport problems or travel bans);
d) Strikes, occupation of workplaces, unavailability of one or more employees;
e) Unforeseen supply and transport problems;
f) Unforeseen technical, electricity, internet, computer, and telecommunications failures;
g) Force majeure of the Supplier’s suppliers and other third parties;
h) Failure by suppliers designated by the Customer to properly fulfill their obligations;
i) Defects in hardware, software, and materials of third parties prescribed by the Customer;
j) Disruptions in and to the production line;
k) Adverse weather conditions.

12.2 Parties are not obliged to fulfill their obligations if they are in a situation of force majeure.

12.3 If, at the onset of force majeure, the Supplier has already partially fulfilled its obligations or can only partially fulfill them, it is entitled to invoice the part already delivered or deliverable separately, and the Customer is obliged to pay this invoice as if it were a separate Agreement. This does not apply if the delivered or deliverable part has no independent value.

12.4 The parties will consult with each other as soon as possible to discuss, limit, and/or prevent the causes and consequences of the force majeure situation.

12.5 If the force majeure situation lasts longer than three months, both parties are entitled to dissolve the Agreement without any obligation to pay compensation.

12.6 Once the force majeure situation has ended, all obligations must be resumed.

Article 13. Intellectual and industrial property rights

13.1 The Supplier reserves all rights relating to intellectual and industrial property that it uses or has used, or that arise in the context of performing the Customer’s order, insofar as these rights arise from the law.

13.2 The Customer is therefore expressly not permitted to patent these intellectual and industrial property rights.

13.3 The Customer is expressly prohibited from reproducing, disclosing, or exploiting the Supplier’s products—including patentable designs, (interim) results, methods, advice, and other intellectual products—in the broadest sense of the word, whether or not with the involvement of third parties.

13.4 The Customer and/or third parties are not permitted, with respect to the products supplied by the Supplier, to copy these products, make modifications to them, or remove serial numbers. This also applies insofar as these products are not protected by any specific industrial property rights such as patent, design, or model rights.

13.5 The Supplier is entitled to recover from the Customer any damage resulting from infringement of the Supplier’s intellectual and industrial property rights.

Article 14. Applicable law and dispute resolution

14.1 Dutch law applies to Agreements between the Customer and the Supplier.

14.2 Any disputes relating to the Agreement or these General Terms and Conditions of Sale and Delivery will be settled by the District Court of North Holland, the Netherlands.

Article 15. Translations

15.1 In the event of differences between translations of these General Terms and Conditions of Sale and Delivery and the Dutch text, the Dutch text shall prevail.

Article 16. Final provisions

16.1 If any provision of these General Terms and Conditions of Sale and Delivery is found to be invalid, this does not affect the validity of the entire General Terms and Conditions. In such case, the parties will establish one or more replacement provisions that, as far as legally possible, reflect the intent of the original provision.

16.2 In these General Terms and Conditions of Sale and Delivery, “in writing” also includes communication by email and fax, provided that the identity of the sender and the integrity of the email are sufficiently established.

Contact details

If you have any questions, complaints, or comments after reading these General Terms and Conditions of Sale and Delivery, please feel free to contact us in writing or by email.

We Love The Planet B.V.
Gooiland 35
1948 RC Beverwijk
The Netherlands

Phone: +31(0)251 – 745 292
Email: info@welovetheplanet.com
Chamber of Commerce number: 58740457
VAT number: NL853161471B01